To dial a phone number, you will need to use the full 10-digit phone number (ie: 734-555-1212). It does not matter if you use a "1" prefix or not.

To fax outbound through our service, you must use a *99-1 prefix before dialing the 10-digit fax number (ie: *99-1-xxx-xxx-xxxx).

Our ATAs support up to two calls per line which is also known as 3-way calling. Follow these simple steps to use this feature:

1. Dial the first number and when the party answers, ask them to hold.
2. Press the flash button on the telephone handset. This will put the existing party on hold.
3. You will then get a secondary dial tone.
4. Dial the second number and wait for the party to answer.
5. To Conference both callers, press the Flash button a second time.
6. To disconnect the second caller, press the Flash button.

Automatically redials the last number you tried to reach until the number is no longer busy. To enable, dial *66 and hang up the phone. This service stays active for 30 minutes and attempt to get thru every 30 seconds. A distinctive ring will alert you that the number you were trying to reach is connected. If you activated Busy Signal Redial and then you want to cancel it, dial *86.

There are 3 types of Call Forwarding and 2 methods of activating these features:

1. Through the telephone handset.
   • Forward Every Time - If you want your phone to be forwarded to same number every time someone calls it. Press *72 on your telephone keypad, enter the number you want the calls forwarded to, and then press #. To deactivate this feature dial *73.
   • Forward When Busy - If you want your phone to be forwarded when it is busy. Press *90 on your telephone keypad, enter the number you want the calls forwarded to, and then press #. To deactivate this feature dial *91.
   • Forward On No Answer - If you want your phone to be forwarded when there is no answer. Press *92 on your telephone keypad, enter the number you want the calls forwarded to, and then press #. To deactivate this feature dial *93.
2. Through the SPA user web interface. The Call Forward interface is found under the 'advanced' pages of the User1/User2 tabs. Use the full 10-digits with no dashes of the destination target number (ie: 7345551212).
   • Forward Every Time - If you want your phone to be forwarded to same number every time someone calls it.
   • Forward When Busy - If you want your phone to be forwarded when it is busy.
   • Forward On No Answer - If you want your phone to be forwarded when there is no answer.

Two important things to consider when using Call Forwarding:

1. You can only activate one of these Call Forwarding options at one time.
2. If you forward calls to a different number, your voice mail through PacketReach VOIP will not pick up any calls.

Please note that if you are forwarding calls, charges may apply, depending on which plan you are on.

Call Transfer allows you to transfer an incoming call after you answer. You can transfer your call to any phone number. For example, if you are at home and a call comes in for your spouse, you can simply transfer the call to your spouse's mobile phone and the caller will be connected immediately.

There are 2 ways that you can transfer calls.

1. Attended Transfer - Currently Disabled - This feature allows you to transfer an existing call to another telephone number after you picked up the call. Following is the procedure how to perform an attended transfer:
   1. Press the flash button on the telephone handset. This will put the existing party on hold. You will then get a dial tone.
   2. Dial the telephone number to which you want to transfer the call.
   3. When the person you are calling answers the phone, you may speak with the person and when you hang up, your call will be transferred.
2. Unattended Transfer - This feature allows you to transfer a call to another telephone number without waiting for the dialed party to answer the phone before you hang up. You can choose to do a Fully Unattended Transfer or a Semi-unattended transfer.
   1. Fully Unattended Transfer
      1. Press the flash button on the telephone handset. This will put the existing party on hold. You will then get a dial tone.
      2. Press *98 on your telephone keypad and then the phone number you want the call transferred to.
      3. Hang up the phone.
   2. Semi-unattended Transfer
      1. Press the flash button on the telephone handset. This will put the existing party on hold. You will then get a dial tone.
      2. Dial the telephone number to which you would like the call to be transferred.
      3. Wait for at least 1 ring and then hang up your phone. This will transfer the call.

Please note that if you are transferring calls, charges may apply.

While you are on the phone, if another phone call comes in, Call waiting notifies you with a special tone. You can then switch to the new phone call by pressing the Flash button or you can choose to ignore the call. If you choose to ignore the call, it will be answered by voice mail.

If you are on the phone and another call comes in, you can check your Caller ID display to see who is calling. You can then decide if you want to take the call or not.

You can disable Call Waiting temporarily by dialing *70 before making your call. If you would like to disable call waiting permanently dial *57. To turn Call waiting back on dial *56.

When your phone rings, the phone number of the caller will appear in your display thereby letting you know who is on the phone before you lift the receiver. This feature requires a compatible Caller ID capable phone with LCD display. If your phone supports Call waiting with Caller ID, you will see the Caller ID information of the incoming call even if you are on another call.

*67 - Disable outbound caller ID for all calls
*68 - Enable outbound caller ID for all calls
*81 - Disable outbound caller ID for this call only
*82 - Unblocks caller ID for this outgoing call only

The Sipura SPA/Linksys PAP2 supports distinctive ring of up to eight (8) phone numbers. Distinctive ring is enabled through the web interface. The distinctive ring interface is found under the 'advanced' pages of the User1/User2 tabs. Enter the 10-digit number of the phone number(s) you want to distinctive ring - one phone number per distinctive ring field and no dashes in the phone number (ie: 7345551212).

If you are in the midst of doing an important task and you do not want to be disturbed by the ringing phone, dial *78. Your calls will automatically be transferred to voicemail. To disable this feature, dial *79.

Have you ever rushed to pick up a phone call only to realize that you missed it? Now you can press *69 on your phone and the last incoming phone will be dialed.

There are 2 methods to set up speeddial:
1) Through the phone portal
2) Through the ATA device (Sipura SPA/Linksys PAP2). These ATAs support speed-dialing of up to eight (8) phone numbers on each line. Speed-dials may be set up in two ways:

1. Through the telephone handset. To enter a telephone number speed-dial using a touch tone telephone, dial the feature code *74, followed by a number (2-9), then the 10-digits (ie: 7345551212) of the destination target number.
2. Through the SPA user web interface. The speed dial interface is found under the 'advanced' pages of the User1/User2 tabs. Use the full 10-digits with no dashes of the destination target number (ie: 7345551212) .

In order to speed-dial a target number, dial the corresponding speed-dial assigned number followed by the "#" (pound) key.

Get Your Voicemail As An Email Attachment
By default we send you an email to your billing email address with your new voicemail message attached. Now you can forward voicemails to others as email or even save them to your PC's hard drive.

Play Back Your Messages Online
Now you can check your voicemails without using your phone. You can check your messages online through your web portal. All the popular media player formats are supported. It's a great feature when you're away from home.

To access the voicemail system from your home phone:

1. Dial: *123 -or- 734-527-7172.
2. The system will ask for your password -- the default password is your 10-digit phone number.

To access the voicemail system from outside your home, there are 2 methods:
Method 1:

1. Dial: (your phone number).
2. When the voicemail system answers, press the "0" (zero) key.
3. The system will ask for your password -- the default password is your 10-digit phone number.

Method 2:

1. Dial: 734-527-7171.
2. The system will ask for your mailbox -- this is your 10-digit phone number.
3. The system will then ask for your password -- the default password is your 10-digit phone number.

Access the voicemail system via phone per the directions above.

1. Press 1 for messages
2. Press 4 to play previous message
3. Press 5 to replay the message
4. Press 6 to play next message
5. Press 7 to erase the message
6. Press 9 to save the message
7. Press # to disconnect from the voicemail system

Access the voicemail system via phone per the directions above. At this time it will take you into the menu system.

1. Press 0 to access mailbox options
2. Press 4 to change your security code.

Access the voicemail system via phone per the directions above.

1. Press 0 to access Mailbox Options.
2. Press 1 to record your new greeting.
3. Press 2 to record your busy greeting.
4. Press 3 to record your name.

To change the time it takes before your voicemail answers:

1. Log on to your phone portal.
2. Click on the "My Account" tab.
3. Change the "voicemail timeout (secs)" field. Every 30 seconds maps to 6 rings.

There are ways that you are notified of new voicemail messages:

• Hear a Stutter Tone
  From your broadband phone you will hear a stutter dial tone when you pick up the phone.
• Message Waiting Indicator Light
  From your broadband phone, if it has this functionality, the MWI (Message Waiting Indicator) light will be enabled.
• Single, short ring
  Your broadband phone will periodically give a single, short ring to let you know that you have voicemail.
• Notification by Email
  If you request that we enable this option, we can have the system email you (even to a text pager) when you get a new message.

1 manage messages
Sub Menu:
2 to change folder
3 to repeat menu
4 to play previous message
5 to replay the message
6 to play next message
7 to erase the message
9 to save the message

0 mailbox options
Sub Menu:
1 to record your new greeting
2 to record your busy greeting
3 to record your name
4 to change your voicemail password

# Will end your session

To log into the portal, follow these steps:

1. Open a Web browser on your computer. Microsoft Internet Explorer version 5.x or later, and Netscape 6.0 is supported.
2. Enter the URL: http://phoneportal.digitalrealm.net
3. Enter your phone number.
4. Enter your portal user name and password. Your user name and default password were provided with the phone adapter package that was sent to you after you signed up for service.

Click on the "My Account" tab.

• your email - the email account that will receive voicemail and fax (optional) attachments.
• your timezone - the timezone where your integrated access device is located. This does not adjust your caller ID time stamp.
• your password - the password that when combined with your username or broadband phone number creates the credentials necessary to use your service.
• voicemail ring timeout (secs) - this field sets how many seconds before an incoming call will be sent to voicemail if the call is not answered. Every 30 seconds translates into about 6 rings.
• forwarding to voicemail - this checkbox toggles voicemail on/off for your account. If it is 'checked,' that means voicemail is turned on and will send callers to voicemail in the event your device is not online or their call is not answered. If it is not 'checked' then voicemail is turned off and calls that are not answered will go to a fast-busy after the 'voicemail ring timeout' has expired.
• call privileges - indicates which "features" are currently enabled for your broadband phone service. features such as "local" (local calling), "ld" (long distance), and "int" (international calling) are related to the type of broadband phone service you have elected to purchase.
• add simultaneous ring location - this feature ensures that you will not miss important calls by forwarding your calls to other locations. unlike follow-me or basic call forwarding, this feature will "simultaneously" ring all locations until the call is answered. if the call is not answered within a certain period of time, it will be redirected to voicemail. The location must be in the following form: "NPANXXXXX" (Area Code + Phone Number). Do not prefix the location with a "1". Example: "7345551212" versus "17345551212" (incorrect).
• contact - this table displays all devices that have successfully registered using your credentials and locations (PSTN phones) that have been added using the "add simultaneous ring location" feature.

You can view and make calls from your call logs through the portal. The logs displays calls made to or from your phone. The feature uses caller ID to show the date and time of the call and the caller's number.

To view, track, and make calls from your call logs, follow these steps:

1. Click on the Accounting tab.
2. Click the caller's phone number to initiate a call.
3. Click Dial in the confirmation window. Pick up the phone to connect, or stay in speaker mode.

The caller screening tab allows you to apply an action to a single phone number or regular-expression. For example, you can send calls to a busy signal or forward certain calls to another number such as your cell-phone.

caller (phone number): This is the single phone number or regular-expression that you want the call-treatment applied to. If you are using a single phone number, the phone number must be in the following form: "NPANXXXXX" (Area Code + Phone Number). Do not prefix the location with a "1". Example: "7345551212" versus "17345551212" (incorrect).

This field also accepts regular expressions. Some example are:

.	=	apply to all phone numbers
734	=	apply to any phone number that has the sequence 734 in it (example matches: 8007341212 or 7345551212 or 8885573421)
^734	=	apply to phone numbers that start with 734 (example matches: 7345551212 or 7348881234). For example, you can block an entire area code with this.
734$	=	apply to phone numbers that end with 734 (example matches: 8885551734 or 3135557734)

action: This is what is applied to the phone number/regular expression you provided in the "caller (phone number)" field.

• use default call handling - no call treatments are applied
• send to voicemail (unavailable) - send call directly to voicemail and play your "unavailable" greeting
• send to voicemail (busy) - send call directly to voicemail and play your "busy" greeting
• send busy signal - send call directly to a busy signal
• forward to ... - This ties into your phone book entries. Forward call directly to this particular phone-book entry. For example, if you put your cell-phone number in your phone book, you can forward certain callers directly to your cell-phone (instead of using the simultaneous ring feature which would ring all calls to your cell-phone.

preference: This allows you to rank your call treatments. Since the call treatments list themselves in the order they are entered, this allows you to rank them so that certain treatments get processed first.

If you use a preference of "1" that particular call treatment will be used before any other treatment with a preference of "2" or below (up to "100").

The Phone Book directory is used to allow you to click-to-call anyone listed in it. The entries in your phone book will also appear in the 'action' pull-down menu under the 'caller screening' tab.

first name - First name of contact.

last name - Last name of contact. It is probably a good idea to also add a descriptor of the number such as "(cell)" or "(home)".

pstn address: This is the phone number. The phone number must be in the following form: "NPANXXXXX" (Area Code + Phone Number). Do not prefix the location with a "1". Example: "7345551212" versus "17345551212" (incorrect).

You can receive all of your calls at your desk phone or you can have incoming calls simultaneous ring up to 6 other numbers. This feature ensures that you will not miss important calls by ringing your calls at other locations. Unlike follow-me or basic call forwarding, this feature will "simultaneously" ring all locations until the call is answered. If the call is not answered within a certain period of time, it will be redirected to voicemail.

To view or change the way your calls are forwarded using your portal, follow these steps:

1. Click on the "My Account" tab.
2. Input a destination phone number in the "phone number:" field under the "add simultaneous ring location:" heading. The location must be in the following form: Area Code + Phone Number. Do not prefix the location with a "1". Example: "7345551212" versus "17345551212" (incorrect).
3. Use the "expires" pulldown menu to select how long you want the forward/simultaneous ring to be valid for (ie: one hour, one day, permanent).
4. Press the "Add" button to commit the changes.
5. Repeat the above steps for up to 4 numbers.

This feature is under development.

To use the * codes, lift the handset or press the Hands-Free button, then enter the * code you want to use.

Dial	Description
*123	Dials the Voicemail system
*56	Activates Call Waiting for all calls.
*57	Disables Call Waiting for all calls.
*67	Disable outbound caller ID for all calls.
*68	Enable outbound caller ID for all calls.
*69	Activates the Call Return feature for the last incoming call, which lets you redial the last incoming call.
*70	Turns off Call Waiting on analog phones for the current call only. When activated, a second incoming call is automatically transferred to your voice mail box.
*72 + number	Turns on permanent Call Forwarding to that number.
*73	Turns off Call Forwarding
*78	Turns on the Do Not Disturb feature on analog phones only, which sends all calls to voice mail and the local phone does not ring.
*79	Turns off Do Not Disturb on analog phones only.
*81	Disable outbound caller ID for this call only.
*82	For users with caller ID always blocked this unblocks caller ID on this outgoing call.
*98	Blind Call-Transfer. This will transfer an existing call to another number. Flash hook, then press *98, then the destination number and hang up the phone.
*99	Prefix for outbound faxing (ie: *99-1-xxx-xxx-xxxx).